IPS has the industry's leading support team providing customers with the most comprehensive and responsive service available today.  IPS's skilled and customer friendly team of engineers and technicians provide unparalleled levels of support for all of your needs.

Installation & Training

Whichever IPS software product you choose to implement you can be assured that the installation of the software and the training of the users will be quick and problem free.  

"Installation and training are performed in a matter of hours, not days!"

Using the installation wizards and if needed our talented support personnel your software can be installed and ready for use in a matter of minutes.  Your users will be expertly trained to fully utilize the capabilities of our software by one of our training professionals.  

"Our team will help guide you through the installation process.  IPS' software is designed for ease of use."

IPS’ philosophy is to design software that will provide you with the technology and functionality you need to perform both efficiently and effectively without burdening you with obvious or hidden costs.  Our software is design for ease of implementation so that you don’t have to sit through days or weeks of  “training” to learn how to install and use our software.

We are committed to providing our customers with the highest level of service but we also take pride in developing products that are so easy to install and use that you probably won’t require our services. 

Once you’ve licensed and registered our software, an IPS customer service representative will contact you to schedule an agreeable time to train your users.  In less than one day we’ll have you installed, trained and ready to pay your bills.

Software Maintenance & Technical Customer Support

"Anytime, anywhere, we'll be there!"

IPS has several software maintenance and technical support plans available that you can choose from to fit your operational needs and budget. The IPS support team is staffed with very knowledgeable technical and product specialists to provide you with service and support when you need it. Whether you notify us by our toll-free telephone line, by e-mail or by fax you can be assured of a prompt and helpful response.

Our staff usually responds to and resolves problems within minutes, not hours or days.

Standard Maintenance Support
Annual maintenance includes all telephone support and consultation during IPS's normal business hours 8:00AM - 6:00PM EST. Also, included are releases, modifications, updates and enhancements, which IPS elects to incorporate into its software products.

Premium Support
In addition to our standard support, you will receive a toll free telephone number with 7 days a week, 24 hours a day, 365 days a year support.