"IPS maintains a staff of professionals available to assist our customers. Most issues are addressed in one call."

IPS has the industry's leading support team providing customers with the most comprehensive and responsive service available today. IPS's skilled and customer friendly team of engineers and technicians provide unparalleled levels of support for all of your needs.

Software Maintenance & Technical Customer Support

IPS has several software maintenance and technical support plans available that you can choose from to fit your operational needs and budget. The IPS support team is staffed with very knowledgeable technical and product specialists to provide you with service and support when you need it.

Whether you notify us by our toll-free telephone line, by e-mail or by fax you can be assured of a prompt and helpful response.

Our staff usually responds to and resolves problems within minutes, not hours or days.

Standard Maintenance Support
Annual maintenance includes all telephone support and consultation during IPS's normal business hours 8:00AM - 6:00PM Eastern Time. Also included are update and enhancement releases that IPS elects to incorporate into its software products.

Premium Support
In addition to our standard support, you will receive a toll free telephone number with 7 days a week, 24 hours a day, 365 days a year support.